Northern Spa's - Customer Reviews
See what real customers say about Northern Spa's Outlet.
Social Rating
5.0
Based on 81 reviews
Northern Spas Outlet Ltd
5.0
John Jackson
22:36 14 Sep 21
Can’t not recommend northern spas enough! Excellent service / advice even before we decided to purchase a spa. From Dianne in sales to john and the Instalation team could not be more friendly, helpful and highly knowledgable, Highly recommend if your in the market! Thank you!!
Sarah Potts
12:54 15 Jun 21
Sarah Potts
12:07 15 Jun 21
Highly recommend these guys, Diane was very helpful and efficient from us ordering our hot tub to john fitting it and helping us with the aftercare.
We are really pleased thank you.
We are really pleased thank you.
Pam
15:20 09 Apr 21
We bought our Hotspot Relay from this company on a friend's recommendation and we were not disappointed. The service was prompt and efficient and they are easy to contact by phone to answer any questions. A great company to deal with! The Spa is lovely and very easy to control and maintain.
Jackie Dolan
20:59 07 Apr 21
We are absolutely over the moon with our new hot tub relay 6!We would highly recommend John and the team at Northern Spa's for their outstanding support and service from start to finish.We found John and the team very friendly,professional with a wealth of experience and nothing was too much to ask.
Ali XX
19:21 29 Mar 21
Although Northern Spas are not our nearest Hot Springs dealer we preferred to purchase from this company due to the great advice they offered, queries answered, competitive pricing, good finance options and quick delivery. Ordered end of November and had delivered beginning of January. Delivery team were on time, efficient and friendly. Quality hot tub quickly installed and up and running in no time. We had a slight delay on our matching steps but John kept us updated throughout and made the journey to deliver them to us personally. Couldn't recommend them enough 👍
Gy Banhegyi
16:11 19 Mar 21
We have had our Hot Springs Spa installed recently.Despite the challenging access John and his “gang” did a marvellous job.Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.All done within a couple of hours!Excellent support all around the process.Very happy with the Spa- gives extra bundle of joy during these difficult times.Defenitely the best investment over the last few years.Highly recommended if you are looking for something special in your precious Life!
Gyorgy Banhegyi
16:07 19 Mar 21
We have had our Hot Springs Spa installed recently.Despite the challenging access John and his “gang” did a marvellous job.
Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.
All done within a couple of hours!
Excellent support all around the process.
Very happy with the Spa- gives extra bundle of joy during these difficult times.
Defenitely the best investment over the last few years.
Highly recommended if you are looking for something special in your precious Life!
Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.
All done within a couple of hours!
Excellent support all around the process.
Very happy with the Spa- gives extra bundle of joy during these difficult times.
Defenitely the best investment over the last few years.
Highly recommended if you are looking for something special in your precious Life!
Robert Newcombe
17:54 12 Mar 21
We purchased a Hot Tub recently The service was excellent and it was delivered within 4 to 6 weeks.
The tub was set up and the maintenance side of things is quite straight forward.
Highly recommended.
The tub was set up and the maintenance side of things is quite straight forward.
Highly recommended.
Mrs M
15:42 12 Mar 21
We have recently purchased and took delivery of our new Hot springs spa Hot Spot SX. John and team were so helpful, answered all our questions and helped when choosing the right spa for us. No pressure sales just information and guidance. They had bags of patience too. I would highly recommend making a visit to their showroom and having a chat if your thinking of purchasing a spa. We will be using our spa daily. Highly relaxing. Pleased we purchased a Hot springs. The spa quality is super amazing. Also thanks to Dave who delivered and installed it. So helpful. Thank you again.
Carole McAdams
15:22 12 Mar 21
We have recently purchased and took delivery of our nee Hot springs spa Hot Spot SX. John and team were so helpful, answered all our questions and helped choosing the right spa for us. They had bags of patience too. I would highly recommend making a visit to their showroom and having a chat if your thinking of purchasing a spa. We will be using our spa daily. Highly relaxing. Pleased we purchased a Hot springs. The spa quality is super amazing. Also thanks to Dave who delivered and installed it. So helpful. Thank you again Carole and Bernie
Helen Wilson
13:56 03 Feb 21
Helpful and professional staff. No sales pressure. John and Daniel are more than happy to share their wealth of knowledge in a friendly/ professional way . It’s the third Spa we’ve had from Hot Springs over a period of 20 years. The first one was sold with our house and the second one is still being enjoyed by a member of our family(it’s now 14 years old ! ) The latest models with salt system are excellent.
Anne Kilpatrick
14:38 29 Jan 21
Brilliant from start to finish. Never tried to sell us a hot tub, tried to determine why we wanted one and then offered us recommendations. Provided us with contacts for electrician and someone to help with base for tub. John did site visit to check it would fit through gate (he lives in the village)!Installation went smoothly and instructions on how to use tub clear, they also made us comfortable enough that we could contact them with any queries if necessary.Follow up call to check everything was OK a month later and we were able to discuss a few queries regard the chemical routine.Wouldn't have any hesitation in recommending them and their showroom is really nice.
Debbie
21:35 20 Jan 21
I highly recommend Northern Spas if you're looking for a hot tub. After being messed about by another well known company we approached Northen Spas. The team are amazing from the start and are so knowledgeable and helpful. Delivery went very smoothly and thanks to the tips they gave us, looking after our tub has been so easy. We did have a small issue with one of the speakers but John was straight round to fix it!! We brought the Hot Spot Relay and we absolutely love it!!! Thanks again and p.s thanks for the Christmas card and pen (the pen is amazing!!!)
Ian Ross
17:08 02 Jan 21
Great company to deal with. Very professional and only sell really hot tubs not the Chinese ones. Be very careful after many weeks research these guys were top.
Lisa Farley
20:54 06 Dec 20
We bought our hot tub from this company and we can’t fault them at all. Very helpful and informative when we were deciding on the model and system which would suit us best. Fantastic aftercare too nothing was too much trouble.
Would highly recommend using this company if your wanting a hot tub!
Would highly recommend using this company if your wanting a hot tub!
Alex Melvin
13:17 19 Nov 20
Amazing service can not fault one thing thank you soo much nothing was ever too much x
Peter Hitchen
15:36 07 Nov 20
John sorted a repair out on an old hot tub that was at our house when we moved in. It was a hell of a job for him but he did a brilliant job and was really helpful. I tried loads of other hot tubs businesses and no one wanted to help so if it wasn't for John, our tub would have had to be turned in to a fish pond. Thanks John, much appreciated.
Peter Hitchen
15:33 07 Nov 20
John sorted a repair out on an old hot tub that was at our house when we moved in. It was a hell of a job for him but he did a brilliant job and was really helpful. I tried loads of other hot tubs businesses and no one wanted to help so if it wasn't for John, our tub would have had to be turned in to a fish pond. Thanks John, much appreciated.
Maria Lloyd
19:59 18 Jun 20
I have recently purchased a hot tub from this company and the service from start to finish has been exceptional. I have already recommended Northern Spas to several of my friends. Thank you so much, I love my new hot tub!
Nicola Wright
13:23 01 Jun 20
I can't recommend enough, I 'needed' a hot tub during COVID19 and they went above and beyond, providing me with finance and the hot tub that was to my specific needs without being able to go into the show room.
I was recommended by a friend and I wasn't disappointed.
If you are thinking about getting one, Do It Now!
I was recommended by a friend and I wasn't disappointed.
If you are thinking about getting one, Do It Now!
Amie Reeves
20:09 13 May 20
We couldn't recommend Northern Spas enough. John has so much knowledge in hot tubs and helped us decide what suited our family the best. The spa is incredible. Helps with relaxation and recuperation of aching muscles at the end of the day.The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
Amie Reeves
20:02 13 May 20
We couldn't recommend Northern Spas enough. John has so much knowledge in hot tubs and helped us decide what suited our family the best. The spa is incredible. Helps with relaxation and recuperation of aching muscles at the end of the day.
The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
Lee Hird
12:21 13 May 20
Absolute quality service, John was a pleasure to talk to and couldn't help enough and the site lads that fit my spa were great, can't recommend them enough. Thanks again John
D Hughes
09:51 04 May 20
Fantastic service, advice and deliveryThank you
Shena Carrick
23:15 01 Apr 20
I’ve wanted a hot tub for 20 years 😱 as a hard working ED senior nurse and nurse manager for many years it was my dream to one day own a hot tub. Life just got in the way. Then last year I became seriously ill and my life turned upside down so we started to look for something so I could enjoy the garden as much as possible. I did quite a bit of research and almost bought a different brand, but this was really because the company was on my doorstep.
then I found a northern spas and HotSprings.
it was the best thing. So glad I found them. They have had to put up with a constant barrage of questions from me but Dan and John have been so patient with me, and also since it was installed, they’ve been in touch to make sure I’m happy with everything.
the installation guys were just lovely too - couldn’t fault them at all!
and I absolutely LOVE my highlife Envoy tub, delighted I chose it. My husband is 6’5” and I’m 5’7” yet it is great for both of us.
Couldn't think of a better way to weather the storm of Covid-19, thank you so much!
then I found a northern spas and HotSprings.
it was the best thing. So glad I found them. They have had to put up with a constant barrage of questions from me but Dan and John have been so patient with me, and also since it was installed, they’ve been in touch to make sure I’m happy with everything.
the installation guys were just lovely too - couldn’t fault them at all!
and I absolutely LOVE my highlife Envoy tub, delighted I chose it. My husband is 6’5” and I’m 5’7” yet it is great for both of us.
Couldn't think of a better way to weather the storm of Covid-19, thank you so much!
Brian Robinson
15:29 09 Jan 20
What a great team of people and a great product range. We placed our deposit for our dream Hot Springs hot tub months ago but unfortunately circumstances on our side made us delay our delivery. Both John and Dan understood and waited patiently for us to get things in order ( house sale). As soon as we where ready the hot tub was delivered quickly and carefully. Instructions given and John made sure we understood our new purchase before leaving. After sales have been good too, providing advice and feedback when requested. You don’t buy a hot tub every day but buying one from Northern Spas makes the process simple and straightforward. These guys come with our highest recommendation. Brian and Sandra Robinson
Kate Adshead
16:23 19 Dec 19
We'd dreamed of owning a hot tub since having use of one on holiday a few years back. We chanced across Northern Spa's when visiting Dobbies Garden Centre in Southport and chatted to John who gave us some great advice without any 'hard sell'. We chose the Hot Spot Propel model with bluetooth speakers, which was professionally installed by his team, communication was great throughout the whole time and since. It's been with us for about 3 months now and we are still absolutely thrilled with it! I was initially worried about the maintenance etc but it's actually pretty easy to manage and Northern Spa's supply all the kit you need to do it, in fact much of it came as part of the package. We've been back a couple of times since for advice and the team are only too happy to help.
Neil Adshead
16:17 19 Dec 19
We'd dreamed of owning a hot tub since having use of one on holiday a few years back. We chanced across Northern Spa's when visiting Dobbies Garden Centre in Southport and chatted to John who gave us some great advice without any 'hard sell'. We chose the Hot Spot Propel model with bluetooth speakers, which was professionally installed by his team, communication was great throughout the whole time and since. It's been with us for about 3 months now and we are still absolutely thrilled with it! I was initially worried about the maintenance etc but it's actually pretty easy to manage and Northern Spa's supply all the kit you need to do it, in fact much of it came as part of the package. We've been back a couple of times since for advice and the team are only too happy to help.
Philip Mann
12:37 26 Nov 19
After months of trawling through the minefield of hot tubs on the internet, we decided to pay John and Daniel a visit at Northern Spas.We were offered excellent advice and eventually decided on the Limelight Flair.Delivery and installation was a breeze with great care being taken by the delivery team.John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.Thank you for the easy transaction and your after sales support.
Phil Mann
12:35 26 Nov 19
After months of trawling through the minefield of hot tubs on the internet, we decided to pay John and Daniel a visit at Northern Spas.
We were offered excellent advice and eventually decided on the Limelight Flair.
Delivery and installation was a breeze with great care being taken by the delivery team.
John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.
Thank you for the easy transaction and your after sales support.
We were offered excellent advice and eventually decided on the Limelight Flair.
Delivery and installation was a breeze with great care being taken by the delivery team.
John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.
Thank you for the easy transaction and your after sales support.
Jared Earl
18:48 16 Nov 19
Great advise at purchase and ongoing support been fantastic. Would 100% recommend John at Northern Spa and if you haven’t already got one - get one. !!!!!
J Cliff
10:52 01 Nov 19
I can t recommend Northern Spa highly enough. Excellent customer service from start to finish. The hot tub is fantastic and nothing was to much trouble for the lads when delivering even in what I thought was difficult access conditions.John came out assessed the situation and planned what was needed in order to deliver deliver the spa, he was very friendly, really helpful and very professional. John even agreed to store the hot tub until we were ready for delivery.The hot tub was delivered on time by the team who were very down to earth and helpful and nothing was to much trouble for them. Dan in the office was very knowledgable and gave us really good information about the different spas and let us make our mind up without any pressure.I would like to say a really big thank you to John Dan and all of the delivery team.As I said I would highly recommend this company and I will certainly use them again it is hard to get such good service and communication. 5 star.
Darren Critchley
16:58 10 Sep 19
From start to finish what a fantastic experience I bought the rhythm hot spot spa and it’s amazing, Northern Spa is a very professional company and made everything so easy from choosing the spa to explaining how to use and balance the water, and even the fitting the lads did a superb job. So happy.
Sheila Benbow
09:03 25 Aug 19
Excellent, friendly customer service. Would highly recommend.
Sheila BenbowwasHarrison
09:01 25 Aug 19
John and Dan were very informative and helpful when it came to choosing a spa. The aftercare, when needed, was great. I would highly recommend Northern Spas.
Nigel Little
12:04 18 Aug 19
Great service, trustworthy team, careful delivery and installation, know their product. A hassle free and totally positive experience.
Amanda Louise
10:36 16 Aug 19
We bought our hot tub from John a few weeks ago. He was great at helping us find the right hot tub for us. Delivery and set up ran really smoothly and we were given excellent advice on upkeep and management throughout. Many thanks John for all of your help. Amanda and Neil MacGregor
Paul Buckney
20:36 14 Jul 19
I bought my hot tub over 14 months ago and couldn’t be more happy with it and how good the sales and installation team were. When bought I discussed that I wanted it to be moved again at a later date. 14 months later i phoned John and he was just as helpful as he was when I bought the hot tub and the price for the move was exactly as he said to me 14 months ago. When they came to move the hot tub they were as friendly and as thorough as they were before. I would highly recommend northern spa to anyone. Great products and great service throughout
Alex Parker
12:33 07 Jul 19
Bought our tub in November. installation and after sales superb. Service from John and team is perfect. Would recommend to anyone thinking of getting a hot tub. First class
Mark Caldwell
13:34 02 Jul 19
Highly recommended great service top bunch of lads tub came and fitted bang on time if you thinking about getting a hottub go to these guys
Ciara Lea-Wilson
16:14 07 Jun 19
Fantastic service! Thank you so much! My hot tub seems like it’s new. Great for advice and not trying to sell products or extra costs! Would highly recommend!
Babs Law
08:38 07 Jun 19
We had been thinking of purchasing a hot tub for over a year, we visited venues far and wide, looked at all the different options and ended up getting the best deal, best service and best hot tub close to home. John, and all the staff, at the store in Southport couldn’t have been more helpful. Although we pestered them to death asking questions, taking our time over which tub would be best for us, they never failed to give us service with a smile. From ordering, delivery, installation and follow up care everyone has been terrific. I would not hesitate to recommend them to anyone thinking of taking the plunge.
Emma owen
15:48 20 May 19
Fabulous hot tub deal and very helpful staff that are always available for questions and advice, highly recommend, Excellent service ⭐️⭐️⭐️⭐️⭐️
Rebecca Moncrief
15:28 08 May 19
John and the installation team were fabulous, very patient, and explained everything thoroughly. Had me up and running in no time. I’m confident the aftercare, should I need it, will match up. Thanks guys!
Emma Owen
14:32 02 Dec 18
Fabulous hot tub deal and very helpful staff that are always available for questions and advice, highly recommend, Excellent service ⭐️⭐️⭐️⭐️⭐️
Jayne Janssen
14:50 26 Nov 18
We purchased a hot tub from John at Northern Spas. Expert advice and help was given to ensure we chose the most suitable spa. We love the spa and use it frequently- it’s pure luxury with bluetooth, lights, seats 6 and high powered jets.Great support and advice given regarding maintenance of the spa. Aftercare can’t be faulted.Highly recommended!
David Birch
13:20 25 Nov 18
Brilliant service by John very helpful and sorted everything out from picking the right hot tub to sorting the installation out for us would highly recommend
lisa makin
14:41 03 Nov 18
From start to finish. Amazing service. Daniel helped us find the perfect spa to suit our family. It was delivered alot quicker than wat we thought. Delivery men were great. Nothing was too much trouble for them. Would 100% recommend. We all love our spa 😀
SMC Ltd
15:34 29 Oct 18
Tub arrived last week as planned straight forward no dramas and the guys who installed were very friendly and helpful. used the tub a few times now and we are really grateful john and his team had the patience with us to make sure we purchased the tub that was right for us. We went for the limelight as the 5 year warranty we thought was awesome plus it looks great. After sitting in dry tubs at other dealers it was great to have a test soak which wasn't a problem and straight away we could see the quality in the hot springs at northern spa's. Tubs are first class quality i did plenty of my own research and spoke to independent tub servicing agents and they all spoke very highly of the brand. I'd definitely recommend John at Northern spa's in fact a friend of ours has been and purchased one already, again he got a great deal.Aftersales has been great I just needed some help with the levels of chlorine etc and they were at the end of the phone to give me some friendly advice...
Jayne North
12:30 05 Oct 18
Fantastic spa and service from John really excellent throughout, highly recommend, we looked around and no one could beat John and Northern Spas for quality and service. Thank you so much we love our new addition to the family!
Jayne North
12:28 05 Oct 18
Fantastic Spa and fantastic service from John! Can't fault it, we love our new Spa and John made everything so easy, highly recommend. Don't go anywhere else noone can beat John and Northern Spas on quality and service, a big thank you from our family x
mark begleyy
15:59 20 Sep 18
I wanted to say a huge thanks to John and the team at Northern Spas. We bought a 7 seat Hot tub from the new Hotsprings range, which is fantastic. I was amazed about how cheap they are to run and our electricity bills have hardly moved as a resultI had a load of questions upfront about costs, features, installation and models. John was brilliant and i'm so glad I took his advice on the modelThey organised the crane to lift this over the house which I was nervous about but the guys made it so easy that I wish I'd bought one so much earlier.The installation team were experts and extremely professional.Strongly recommendedI am thoroughly delighted with the service from John and his guys and the product they helped me purchase
Christine Wright
13:10 12 Sep 18
Parents bought their Spa from John couple mths ago and have been in it everyday since.. John and all the staff have been friendly before,during and aftersale.. nothing is too much trouble despite numbers questions and visits to sort the purchase of the Spa out, and since purchase... everything is thoroughly explained with always the offer of if your not sure of anything John personally will come round and help... the delivery guys were friendly, quick,respective of peoples property and efficient at setting up the spa in its location without fuss..we would recommend anyone considering to buy a Spa to go here for it.. having priced others up many times along the way hot spas offers good value for money..thank you John and all staff for a smooth purchase and for your continued support with the Spa. Regards The Wright Family.
chris wright
13:06 12 Sep 18
Parents bought there Spa from John couple mths ago and have been in it everyday since.. John and all the staff have been friendly before,during and aftersale.. nothing is too much trouble despite numbers questions and visits to sort the purchase of the Spa out.. everything was explained and always the offer of if your not sure of anything John personally would come round and help... the delivery guys were quick,respective of peoples property and efficient and setting up the spa in its location without fuss..we would recommend anyone considering to buy a Spa to go here for it.. having priced others up many times along the way hot spas offers good value for money..thank you John and all staff for a smooth purchase and for your continued support with the Spa. Regards The Wright Family.
Kim Major
21:02 06 Sep 18
We have just received our new Azure spa brought from Nothern Spas Outlet, our experience from start to finish has been excellent. Daniel who dealt with our purchase couldn’t have been any more helpful and the guys who delivered the spa were great.If you are looking to purchase a spa then I would highly recommend this company.Thanks to the whole team
simon broadbent
15:51 02 Sep 18
We are very happy with the service from Northan spa in Southport and very happy with our tub would recommend
Graham Webster
15:57 31 Aug 18
🙂 John (the boss) was excellent, he sold me a spa that suited me, at a price I could afford and surveyed the area I wanted to put it. Upon the delivery, Dave and Gary (the fitters) were just as excellent, putting the spa exactly where I wanted it, set it up, explained all the features, and were extremely efficent in their customer service.
I am absolutely delighted with the spa and if I'm honest, may not have time to go to work as I can't keep out of it !!!!
Thank you John and your team for excellent service
I am absolutely delighted with the spa and if I'm honest, may not have time to go to work as I can't keep out of it !!!!
Thank you John and your team for excellent service
Bob Jeff
19:48 24 Aug 18
Wow wow wow !These are a fantastic product .And the service from John and the two guys , Gaz and Dave who did the installation has been A1 throughout. Excellent customer service.The Hot Tub sells itself - from the moment I entered the showroom with my son Oliver, we were smitten. And the best selling feature of all was trying out the hot tub that’s in place at Dobbies - like a try before you buy ... And once I felt the jets on my injured back, the relief was amazing and I knew I had to buy my Hot tub Spa.Yes you can get them much cheaper but they are cheap imports that don’t last very long. I urge you to do your homework. You really do get what you pay for. With low electricity running costs and only having to refill the tub between 2-4 times per year, added to this the twice annual service , it really is a fantastic buy. And it’s all fully installed. You don’t get all this with the cheaper ones from other outlets. But hey, don’t take my word for it. Go to Dobbies at Southport and see John there and try for yourself . I cannot rate the product and the customer service highly enough and I would wholeheartedly recommend Northern Hot tub Spas!!!
Steve Bartley
20:21 23 Aug 18
Fantastic hottub, excellent pre-purchase advise, installation and after sales support. Thanks to John and the team.
Really happy with Hot spot “Relay” spa, which is providing hours of relaxation and entertainment.
Really happy with Hot spot “Relay” spa, which is providing hours of relaxation and entertainment.
Eddie Buist
15:59 16 Aug 18
i recently purchased a hot tub for my wife from Northern Spas.we visited John at one of his showrooms in Dobbies Southport, from the off he made us comfortable about purchasing from Northern Spas and his knowledge of his products was very good. the purchase was flawless and the installation smooth and trouble free. the 2 engineers sent were extremely knowledgeable and gave good advice about the operation and maintenance of the hot tub. i would not hesitate to recommend anyone wanting to buy a hot tub to this company . they are good people to deal with .
Jacqui Johnson
13:56 24 Jun 18
What can I say love my hot tub ; everyone at the Dobbies sit where wonderful the boys who came to deliver it and set it up where great very helpful no question to silly been in it every day the latest was midnight go and get one it is so worth it xxx
Rebecca Wockenforth
19:31 13 Jun 18
5 star service, dead easy going, affordable, nice honest people selling a top quality product! I'm a normal person with a great hot tub and i didn't have a clue what i was doing with it - they give great advice and support and no pressure to buy when you go take a look- you won't be disappointed! Thank you to John and the team xx
Rebecca Wockenforth
19:25 13 Jun 18
I loved the relaxed approach John took to help me to choose my tub. He was very knowledgable and personable with an honest and fun take on being a tub owner. It really isn't as expensive as people think- very affordable to buy and run, I was surprised! No pushy salesperson jargon or pressure at any point- really happy with the whole process. Regular contact for delivery date and set up- only took two weeks from sale!
The boys came to deliver the tub bang on time nice and early, set me up, got me running and taught me the basics. Again really friendly fellas with good humour and honest advice from their own hot tub experience. John came over after delivery to go over the running of the tub to check i knew what i was doing. Good follow up contact and support. Couldn't fault the team whatsoever. Go buy one now!! I'm never out of it!! Thank you!XXXxxxxx
The boys came to deliver the tub bang on time nice and early, set me up, got me running and taught me the basics. Again really friendly fellas with good humour and honest advice from their own hot tub experience. John came over after delivery to go over the running of the tub to check i knew what i was doing. Good follow up contact and support. Couldn't fault the team whatsoever. Go buy one now!! I'm never out of it!! Thank you!XXXxxxxx
Isaac Corlett
08:40 06 Jun 18
Excellent guy John is
Lucy M
12:20 25 May 18
We are absolutely delighted with our new hot tub - great company to deal with, fantastic customer service during the purchase in deciding which tub to get, installation all went smoothly and follow up afterwards has been brilliant. Would definitely recommend.
Jayne Anderson
07:12 11 May 18
Exceeds expectations! No pressure when visiting the showroom. On the purchase of the hot tub John worked around us for a suitable fitting date. Once up and running all details was explained even down to pairing the bluetooth devise. Thanks again John
Tanya Thistlethwaite
22:50 18 Apr 18
Fantastic...bought mine last year and absolutely love it. Great people to deal with...fast installation and great customer service and after care. Would highly recommend...
Mandie Goss
15:49 17 Apr 18
I would highly recommend this company excellent service provided from start to finish, after sales is excellent too. Top class service . Thankyou
Amanda vella
Amanda vella
Amanda Vella
15:47 17 Apr 18
Thankyou to everyone involved , I bought my hot tub a few months ago and it's the best thing Iv ever bought, the staff were so helpful with every aspect of purchasing the tub, and the after sales care has been excellent. I would highly recommend this company . Very happy customer. Amanda vella
Denise Morgan
11:44 31 Mar 18
Thank you so much for the fast installation of my recent hot tub. All done easily and with no fuss. The guys who did it were really great, and made sure everything was left clean and tidy , and in perfect working order. A very happy customer
Irene Monaghan
15:17 11 Mar 18
Northern star a massive thanks my hot tub is the best decision I have ever made all staff were extremely knowledgeable helped me every step of the way I would recommend northern star to everyone ,anyone who knows me will know how fussy I am and would only recommend if I was completely happy, I'm so glad I went for the bigger one tortuous shell inside lights music I could go on for ever as i am delighted with staff for the excellent advice, the staff who installed my fantastic hot tub , and the after service a big thanks northern star ,Irene Monaghan
Natalie Farrell
20:53 07 Mar 18
Cannot reccomend Northern Spa’s enough. Absolutely fantastic customer service, from browsing to test soak to purchase and installation! We love our Hotspot TX tub and the health and well being benefits have been unreal. Thank you for everything, I reccomend you to everybody looking for a hot tub!
Sally-Anne Tapia-Bowes
17:41 05 Mar 18
Extremely pleased! Not just with the product, but with the advice and service too. I’d most definitely recommend: we felt we’d received value for money as well as a quality product.
Natalie Williams
20:21 15 Nov 17
Absolutely exceptional service from beginning to end. We are thrilled with our relay and couldn’t recommend Northern Spa enough! Thank you for all of your advice, help & reassurance.
rob
17:28 19 Oct 17
James Cruickshanks
16:03 28 Aug 17
Thanks to all the guys at Northern Spas for supplying us with our freeflow mini hot tub. We love it! Gave us a great price and loads of info with setting it up with chemicals etc. Would definitely recommend them!
Peter Forshaw
11:30 19 Aug 17
LOVE our new hot tub from Northern Spa. Great showroom, and helpful, friendly service from Michael Dunn and the team throughout. Nothing is too much trouble, even once the tub has been installed. Would definitely recommend them to others.
Karen Dixon
19:33 09 Apr 17
Excellent personal service from John. Great communication right through the purchase and no hidden extra costs. I couldn't recommend him enough. Really knows his stuff - not often seen ( from a spa owner of over 10 yrs)
Merseyside Central Heating
17:31 25 Mar 17
Went for a test soak and within a week I had a top spec tub installed in my garden. Excellent service and professionally installed. (Only took them 4 hours). Would highly recommend this company to anyone looking for a luxury hot tub at a great price.
Google Rating
5.0
Based on 41 reviews
Northern Spa’s Outlet Ltd
5.0
Sarah Potts
12:54 15 Jun 21
Pam
15:20 09 Apr 21
We bought our Hotspot Relay from this company on a friend's recommendation and we were not disappointed. The service was prompt and efficient and they are easy to contact by phone to answer any questions. A great company to deal with! The Spa is lovely and very easy to control and maintain.
Jackie Dolan
20:59 07 Apr 21
We are absolutely over the moon with our new hot tub relay 6!We would highly recommend John and the team at Northern Spa's for their outstanding support and service from start to finish.We found John and the team very friendly,professional with a wealth of experience and nothing was too much to ask.
Ali XX
19:21 29 Mar 21
Although Northern Spas are not our nearest Hot Springs dealer we preferred to purchase from this company due to the great advice they offered, queries answered, competitive pricing, good finance options and quick delivery. Ordered end of November and had delivered beginning of January. Delivery team were on time, efficient and friendly. Quality hot tub quickly installed and up and running in no time. We had a slight delay on our matching steps but John kept us updated throughout and made the journey to deliver them to us personally. Couldn't recommend them enough 👍
Gy Banhegyi
16:11 19 Mar 21
We have had our Hot Springs Spa installed recently.Despite the challenging access John and his “gang” did a marvellous job.Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.All done within a couple of hours!Excellent support all around the process.Very happy with the Spa- gives extra bundle of joy during these difficult times.Defenitely the best investment over the last few years.Highly recommended if you are looking for something special in your precious Life!
Mrs M
15:42 12 Mar 21
We have recently purchased and took delivery of our new Hot springs spa Hot Spot SX. John and team were so helpful, answered all our questions and helped when choosing the right spa for us. No pressure sales just information and guidance. They had bags of patience too. I would highly recommend making a visit to their showroom and having a chat if your thinking of purchasing a spa. We will be using our spa daily. Highly relaxing. Pleased we purchased a Hot springs. The spa quality is super amazing. Also thanks to Dave who delivered and installed it. So helpful. Thank you again.
Anne Kilpatrick
14:38 29 Jan 21
Brilliant from start to finish. Never tried to sell us a hot tub, tried to determine why we wanted one and then offered us recommendations. Provided us with contacts for electrician and someone to help with base for tub. John did site visit to check it would fit through gate (he lives in the village)!Installation went smoothly and instructions on how to use tub clear, they also made us comfortable enough that we could contact them with any queries if necessary.Follow up call to check everything was OK a month later and we were able to discuss a few queries regard the chemical routine.Wouldn't have any hesitation in recommending them and their showroom is really nice.
Debbie
21:35 20 Jan 21
I highly recommend Northern Spas if you're looking for a hot tub. After being messed about by another well known company we approached Northen Spas. The team are amazing from the start and are so knowledgeable and helpful. Delivery went very smoothly and thanks to the tips they gave us, looking after our tub has been so easy. We did have a small issue with one of the speakers but John was straight round to fix it!! We brought the Hot Spot Relay and we absolutely love it!!! Thanks again and p.s thanks for the Christmas card and pen (the pen is amazing!!!)
Ian Ross
17:08 02 Jan 21
Great company to deal with. Very professional and only sell really hot tubs not the Chinese ones. Be very careful after many weeks research these guys were top.
Peter Hitchen
15:33 07 Nov 20
John sorted a repair out on an old hot tub that was at our house when we moved in. It was a hell of a job for him but he did a brilliant job and was really helpful. I tried loads of other hot tubs businesses and no one wanted to help so if it wasn't for John, our tub would have had to be turned in to a fish pond. Thanks John, much appreciated.
Amie Reeves
20:09 13 May 20
We couldn't recommend Northern Spas enough. John has so much knowledge in hot tubs and helped us decide what suited our family the best. The spa is incredible. Helps with relaxation and recuperation of aching muscles at the end of the day.The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
Lee Hird
12:21 13 May 20
Absolute quality service, John was a pleasure to talk to and couldn't help enough and the site lads that fit my spa were great, can't recommend them enough. Thanks again John
D Hughes
09:51 04 May 20
Fantastic service, advice and deliveryThank you
Brian Robinson
15:29 09 Jan 20
What a great team of people and a great product range. We placed our deposit for our dream Hot Springs hot tub months ago but unfortunately circumstances on our side made us delay our delivery. Both John and Dan understood and waited patiently for us to get things in order ( house sale). As soon as we where ready the hot tub was delivered quickly and carefully. Instructions given and John made sure we understood our new purchase before leaving. After sales have been good too, providing advice and feedback when requested. You don’t buy a hot tub every day but buying one from Northern Spas makes the process simple and straightforward. These guys come with our highest recommendation. Brian and Sandra Robinson
Kate Adshead
16:23 19 Dec 19
We'd dreamed of owning a hot tub since having use of one on holiday a few years back. We chanced across Northern Spa's when visiting Dobbies Garden Centre in Southport and chatted to John who gave us some great advice without any 'hard sell'. We chose the Hot Spot Propel model with bluetooth speakers, which was professionally installed by his team, communication was great throughout the whole time and since. It's been with us for about 3 months now and we are still absolutely thrilled with it! I was initially worried about the maintenance etc but it's actually pretty easy to manage and Northern Spa's supply all the kit you need to do it, in fact much of it came as part of the package. We've been back a couple of times since for advice and the team are only too happy to help.
Philip Mann
12:37 26 Nov 19
After months of trawling through the minefield of hot tubs on the internet, we decided to pay John and Daniel a visit at Northern Spas.We were offered excellent advice and eventually decided on the Limelight Flair.Delivery and installation was a breeze with great care being taken by the delivery team.John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.Thank you for the easy transaction and your after sales support.
Jared Earl
18:48 16 Nov 19
Great advise at purchase and ongoing support been fantastic. Would 100% recommend John at Northern Spa and if you haven’t already got one - get one. !!!!!
J Cliff
10:52 01 Nov 19
I can t recommend Northern Spa highly enough. Excellent customer service from start to finish. The hot tub is fantastic and nothing was to much trouble for the lads when delivering even in what I thought was difficult access conditions.John came out assessed the situation and planned what was needed in order to deliver deliver the spa, he was very friendly, really helpful and very professional. John even agreed to store the hot tub until we were ready for delivery.The hot tub was delivered on time by the team who were very down to earth and helpful and nothing was to much trouble for them. Dan in the office was very knowledgable and gave us really good information about the different spas and let us make our mind up without any pressure.I would like to say a really big thank you to John Dan and all of the delivery team.As I said I would highly recommend this company and I will certainly use them again it is hard to get such good service and communication. 5 star.
Sheila Benbow
09:03 25 Aug 19
Excellent, friendly customer service. Would highly recommend.
Nigel Little
12:04 18 Aug 19
Great service, trustworthy team, careful delivery and installation, know their product. A hassle free and totally positive experience.
Mark Caldwell
13:34 02 Jul 19
Highly recommended great service top bunch of lads tub came and fitted bang on time if you thinking about getting a hottub go to these guys
Emma owen
15:48 20 May 19
Fabulous hot tub deal and very helpful staff that are always available for questions and advice, highly recommend, Excellent service ⭐️⭐️⭐️⭐️⭐️
Jayne Janssen
14:50 26 Nov 18
We purchased a hot tub from John at Northern Spas. Expert advice and help was given to ensure we chose the most suitable spa. We love the spa and use it frequently- it’s pure luxury with bluetooth, lights, seats 6 and high powered jets.Great support and advice given regarding maintenance of the spa. Aftercare can’t be faulted.Highly recommended!
lisa makin
14:41 03 Nov 18
From start to finish. Amazing service. Daniel helped us find the perfect spa to suit our family. It was delivered alot quicker than wat we thought. Delivery men were great. Nothing was too much trouble for them. Would 100% recommend. We all love our spa 😀
SMC Ltd
15:34 29 Oct 18
Tub arrived last week as planned straight forward no dramas and the guys who installed were very friendly and helpful. used the tub a few times now and we are really grateful john and his team had the patience with us to make sure we purchased the tub that was right for us. We went for the limelight as the 5 year warranty we thought was awesome plus it looks great. After sitting in dry tubs at other dealers it was great to have a test soak which wasn't a problem and straight away we could see the quality in the hot springs at northern spa's. Tubs are first class quality i did plenty of my own research and spoke to independent tub servicing agents and they all spoke very highly of the brand. I'd definitely recommend John at Northern spa's in fact a friend of ours has been and purchased one already, again he got a great deal.Aftersales has been great I just needed some help with the levels of chlorine etc and they were at the end of the phone to give me some friendly advice...
Jayne North
12:30 05 Oct 18
Fantastic spa and service from John really excellent throughout, highly recommend, we looked around and no one could beat John and Northern Spas for quality and service. Thank you so much we love our new addition to the family!
mark begleyy
15:59 20 Sep 18
I wanted to say a huge thanks to John and the team at Northern Spas. We bought a 7 seat Hot tub from the new Hotsprings range, which is fantastic. I was amazed about how cheap they are to run and our electricity bills have hardly moved as a resultI had a load of questions upfront about costs, features, installation and models. John was brilliant and i'm so glad I took his advice on the modelThey organised the crane to lift this over the house which I was nervous about but the guys made it so easy that I wish I'd bought one so much earlier.The installation team were experts and extremely professional.Strongly recommendedI am thoroughly delighted with the service from John and his guys and the product they helped me purchase
chris wright
13:06 12 Sep 18
Parents bought there Spa from John couple mths ago and have been in it everyday since.. John and all the staff have been friendly before,during and aftersale.. nothing is too much trouble despite numbers questions and visits to sort the purchase of the Spa out.. everything was explained and always the offer of if your not sure of anything John personally would come round and help... the delivery guys were quick,respective of peoples property and efficient and setting up the spa in its location without fuss..we would recommend anyone considering to buy a Spa to go here for it.. having priced others up many times along the way hot spas offers good value for money..thank you John and all staff for a smooth purchase and for your continued support with the Spa. Regards The Wright Family.
Kim Major
21:02 06 Sep 18
We have just received our new Azure spa brought from Nothern Spas Outlet, our experience from start to finish has been excellent. Daniel who dealt with our purchase couldn’t have been any more helpful and the guys who delivered the spa were great.If you are looking to purchase a spa then I would highly recommend this company.Thanks to the whole team
simon broadbent
15:51 02 Sep 18
We are very happy with the service from Northan spa in Southport and very happy with our tub would recommend
Bob Jeff
19:48 24 Aug 18
Wow wow wow !These are a fantastic product .And the service from John and the two guys , Gaz and Dave who did the installation has been A1 throughout. Excellent customer service.The Hot Tub sells itself - from the moment I entered the showroom with my son Oliver, we were smitten. And the best selling feature of all was trying out the hot tub that’s in place at Dobbies - like a try before you buy ... And once I felt the jets on my injured back, the relief was amazing and I knew I had to buy my Hot tub Spa.Yes you can get them much cheaper but they are cheap imports that don’t last very long. I urge you to do your homework. You really do get what you pay for. With low electricity running costs and only having to refill the tub between 2-4 times per year, added to this the twice annual service , it really is a fantastic buy. And it’s all fully installed. You don’t get all this with the cheaper ones from other outlets. But hey, don’t take my word for it. Go to Dobbies at Southport and see John there and try for yourself . I cannot rate the product and the customer service highly enough and I would wholeheartedly recommend Northern Hot tub Spas!!!
Eddie Buist
15:59 16 Aug 18
i recently purchased a hot tub for my wife from Northern Spas.we visited John at one of his showrooms in Dobbies Southport, from the off he made us comfortable about purchasing from Northern Spas and his knowledge of his products was very good. the purchase was flawless and the installation smooth and trouble free. the 2 engineers sent were extremely knowledgeable and gave good advice about the operation and maintenance of the hot tub. i would not hesitate to recommend anyone wanting to buy a hot tub to this company . they are good people to deal with .
Rebecca Wockenforth
19:31 13 Jun 18
5 star service, dead easy going, affordable, nice honest people selling a top quality product! I'm a normal person with a great hot tub and i didn't have a clue what i was doing with it - they give great advice and support and no pressure to buy when you go take a look- you won't be disappointed! Thank you to John and the team xx
Isaac Corlett
08:40 06 Jun 18
Excellent guy John is
Lucy M
12:20 25 May 18
We are absolutely delighted with our new hot tub - great company to deal with, fantastic customer service during the purchase in deciding which tub to get, installation all went smoothly and follow up afterwards has been brilliant. Would definitely recommend.
Tanya Thistlethwaite
22:50 18 Apr 18
Fantastic...bought mine last year and absolutely love it. Great people to deal with...fast installation and great customer service and after care. Would highly recommend...
Amanda Vella
15:47 17 Apr 18
Thankyou to everyone involved , I bought my hot tub a few months ago and it's the best thing Iv ever bought, the staff were so helpful with every aspect of purchasing the tub, and the after sales care has been excellent. I would highly recommend this company . Very happy customer. Amanda vella
Denise Morgan
11:44 31 Mar 18
Thank you so much for the fast installation of my recent hot tub. All done easily and with no fuss. The guys who did it were really great, and made sure everything was left clean and tidy , and in perfect working order. A very happy customer
Natalie Farrell
20:53 07 Mar 18
Cannot reccomend Northern Spa’s enough. Absolutely fantastic customer service, from browsing to test soak to purchase and installation! We love our Hotspot TX tub and the health and well being benefits have been unreal. Thank you for everything, I reccomend you to everybody looking for a hot tub!
rob
17:28 19 Oct 17
Merseyside Central Heating
17:31 25 Mar 17
Went for a test soak and within a week I had a top spec tub installed in my garden. Excellent service and professionally installed. (Only took them 4 hours). Would highly recommend this company to anyone looking for a luxury hot tub at a great price.
Facebook Rating
5.0
Based on 40 reviews
Northern Spas Outlet Ltd
5.0
John Jackson
22:36 14 Sep 21
Can’t not recommend northern spas enough! Excellent service / advice even before we decided to purchase a spa. From Dianne in sales to john and the Instalation team could not be more friendly, helpful and highly knowledgable, Highly recommend if your in the market! Thank you!!
Sarah Potts
12:07 15 Jun 21
Highly recommend these guys, Diane was very helpful and efficient from us ordering our hot tub to john fitting it and helping us with the aftercare.
We are really pleased thank you.
We are really pleased thank you.
Gyorgy Banhegyi
16:07 19 Mar 21
We have had our Hot Springs Spa installed recently.Despite the challenging access John and his “gang” did a marvellous job.
Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.
All done within a couple of hours!
Excellent support all around the process.
Very happy with the Spa- gives extra bundle of joy during these difficult times.
Defenitely the best investment over the last few years.
Highly recommended if you are looking for something special in your precious Life!
Professionally delivered,lifted up into sky high above the house with a massive crane and neatly installed by Dave and his Team.
All done within a couple of hours!
Excellent support all around the process.
Very happy with the Spa- gives extra bundle of joy during these difficult times.
Defenitely the best investment over the last few years.
Highly recommended if you are looking for something special in your precious Life!
Robert Newcombe
17:54 12 Mar 21
We purchased a Hot Tub recently The service was excellent and it was delivered within 4 to 6 weeks.
The tub was set up and the maintenance side of things is quite straight forward.
Highly recommended.
The tub was set up and the maintenance side of things is quite straight forward.
Highly recommended.
Carole McAdams
15:22 12 Mar 21
We have recently purchased and took delivery of our nee Hot springs spa Hot Spot SX. John and team were so helpful, answered all our questions and helped choosing the right spa for us. They had bags of patience too. I would highly recommend making a visit to their showroom and having a chat if your thinking of purchasing a spa. We will be using our spa daily. Highly relaxing. Pleased we purchased a Hot springs. The spa quality is super amazing. Also thanks to Dave who delivered and installed it. So helpful. Thank you again Carole and Bernie
Helen Wilson
13:56 03 Feb 21
Helpful and professional staff. No sales pressure. John and Daniel are more than happy to share their wealth of knowledge in a friendly/ professional way . It’s the third Spa we’ve had from Hot Springs over a period of 20 years. The first one was sold with our house and the second one is still being enjoyed by a member of our family(it’s now 14 years old ! ) The latest models with salt system are excellent.
Lisa Farley
20:54 06 Dec 20
We bought our hot tub from this company and we can’t fault them at all. Very helpful and informative when we were deciding on the model and system which would suit us best. Fantastic aftercare too nothing was too much trouble.
Would highly recommend using this company if your wanting a hot tub!
Would highly recommend using this company if your wanting a hot tub!
Alex Melvin
13:17 19 Nov 20
Amazing service can not fault one thing thank you soo much nothing was ever too much x
Peter Hitchen
15:36 07 Nov 20
John sorted a repair out on an old hot tub that was at our house when we moved in. It was a hell of a job for him but he did a brilliant job and was really helpful. I tried loads of other hot tubs businesses and no one wanted to help so if it wasn't for John, our tub would have had to be turned in to a fish pond. Thanks John, much appreciated.
Maria Lloyd
19:59 18 Jun 20
I have recently purchased a hot tub from this company and the service from start to finish has been exceptional. I have already recommended Northern Spas to several of my friends. Thank you so much, I love my new hot tub!
Nicola Wright
13:23 01 Jun 20
I can't recommend enough, I 'needed' a hot tub during COVID19 and they went above and beyond, providing me with finance and the hot tub that was to my specific needs without being able to go into the show room.
I was recommended by a friend and I wasn't disappointed.
If you are thinking about getting one, Do It Now!
I was recommended by a friend and I wasn't disappointed.
If you are thinking about getting one, Do It Now!
Amie Reeves
20:02 13 May 20
We couldn't recommend Northern Spas enough. John has so much knowledge in hot tubs and helped us decide what suited our family the best. The spa is incredible. Helps with relaxation and recuperation of aching muscles at the end of the day.
The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
The guys who installed for us were extremely professional and knowledgeable too. The whole experience was seamless from beginning to end
Shena Carrick
23:15 01 Apr 20
I’ve wanted a hot tub for 20 years 😱 as a hard working ED senior nurse and nurse manager for many years it was my dream to one day own a hot tub. Life just got in the way. Then last year I became seriously ill and my life turned upside down so we started to look for something so I could enjoy the garden as much as possible. I did quite a bit of research and almost bought a different brand, but this was really because the company was on my doorstep.
then I found a northern spas and HotSprings.
it was the best thing. So glad I found them. They have had to put up with a constant barrage of questions from me but Dan and John have been so patient with me, and also since it was installed, they’ve been in touch to make sure I’m happy with everything.
the installation guys were just lovely too - couldn’t fault them at all!
and I absolutely LOVE my highlife Envoy tub, delighted I chose it. My husband is 6’5” and I’m 5’7” yet it is great for both of us.
Couldn't think of a better way to weather the storm of Covid-19, thank you so much!
then I found a northern spas and HotSprings.
it was the best thing. So glad I found them. They have had to put up with a constant barrage of questions from me but Dan and John have been so patient with me, and also since it was installed, they’ve been in touch to make sure I’m happy with everything.
the installation guys were just lovely too - couldn’t fault them at all!
and I absolutely LOVE my highlife Envoy tub, delighted I chose it. My husband is 6’5” and I’m 5’7” yet it is great for both of us.
Couldn't think of a better way to weather the storm of Covid-19, thank you so much!
Neil Adshead
16:17 19 Dec 19
We'd dreamed of owning a hot tub since having use of one on holiday a few years back. We chanced across Northern Spa's when visiting Dobbies Garden Centre in Southport and chatted to John who gave us some great advice without any 'hard sell'. We chose the Hot Spot Propel model with bluetooth speakers, which was professionally installed by his team, communication was great throughout the whole time and since. It's been with us for about 3 months now and we are still absolutely thrilled with it! I was initially worried about the maintenance etc but it's actually pretty easy to manage and Northern Spa's supply all the kit you need to do it, in fact much of it came as part of the package. We've been back a couple of times since for advice and the team are only too happy to help.
Phil Mann
12:35 26 Nov 19
After months of trawling through the minefield of hot tubs on the internet, we decided to pay John and Daniel a visit at Northern Spas.
We were offered excellent advice and eventually decided on the Limelight Flair.
Delivery and installation was a breeze with great care being taken by the delivery team.
John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.
Thank you for the easy transaction and your after sales support.
We were offered excellent advice and eventually decided on the Limelight Flair.
Delivery and installation was a breeze with great care being taken by the delivery team.
John is always on hand to offer advice on water care and ongoing maintenance, nothing is too much trouble.
Thank you for the easy transaction and your after sales support.
Darren Critchley
16:58 10 Sep 19
From start to finish what a fantastic experience I bought the rhythm hot spot spa and it’s amazing, Northern Spa is a very professional company and made everything so easy from choosing the spa to explaining how to use and balance the water, and even the fitting the lads did a superb job. So happy.
Sheila BenbowwasHarrison
09:01 25 Aug 19
John and Dan were very informative and helpful when it came to choosing a spa. The aftercare, when needed, was great. I would highly recommend Northern Spas.
Amanda Louise
10:36 16 Aug 19
We bought our hot tub from John a few weeks ago. He was great at helping us find the right hot tub for us. Delivery and set up ran really smoothly and we were given excellent advice on upkeep and management throughout. Many thanks John for all of your help. Amanda and Neil MacGregor
Paul Buckney
20:36 14 Jul 19
I bought my hot tub over 14 months ago and couldn’t be more happy with it and how good the sales and installation team were. When bought I discussed that I wanted it to be moved again at a later date. 14 months later i phoned John and he was just as helpful as he was when I bought the hot tub and the price for the move was exactly as he said to me 14 months ago. When they came to move the hot tub they were as friendly and as thorough as they were before. I would highly recommend northern spa to anyone. Great products and great service throughout
Alex Parker
12:33 07 Jul 19
Bought our tub in November. installation and after sales superb. Service from John and team is perfect. Would recommend to anyone thinking of getting a hot tub. First class
Ciara Lea-Wilson
16:14 07 Jun 19
Fantastic service! Thank you so much! My hot tub seems like it’s new. Great for advice and not trying to sell products or extra costs! Would highly recommend!
Babs Law
08:38 07 Jun 19
We had been thinking of purchasing a hot tub for over a year, we visited venues far and wide, looked at all the different options and ended up getting the best deal, best service and best hot tub close to home. John, and all the staff, at the store in Southport couldn’t have been more helpful. Although we pestered them to death asking questions, taking our time over which tub would be best for us, they never failed to give us service with a smile. From ordering, delivery, installation and follow up care everyone has been terrific. I would not hesitate to recommend them to anyone thinking of taking the plunge.
Rebecca Moncrief
15:28 08 May 19
John and the installation team were fabulous, very patient, and explained everything thoroughly. Had me up and running in no time. I’m confident the aftercare, should I need it, will match up. Thanks guys!
Emma Owen
14:32 02 Dec 18
Fabulous hot tub deal and very helpful staff that are always available for questions and advice, highly recommend, Excellent service ⭐️⭐️⭐️⭐️⭐️
David Birch
13:20 25 Nov 18
Brilliant service by John very helpful and sorted everything out from picking the right hot tub to sorting the installation out for us would highly recommend
Jayne North
12:28 05 Oct 18
Fantastic Spa and fantastic service from John! Can't fault it, we love our new Spa and John made everything so easy, highly recommend. Don't go anywhere else noone can beat John and Northern Spas on quality and service, a big thank you from our family x
Christine Wright
13:10 12 Sep 18
Parents bought their Spa from John couple mths ago and have been in it everyday since.. John and all the staff have been friendly before,during and aftersale.. nothing is too much trouble despite numbers questions and visits to sort the purchase of the Spa out, and since purchase... everything is thoroughly explained with always the offer of if your not sure of anything John personally will come round and help... the delivery guys were friendly, quick,respective of peoples property and efficient at setting up the spa in its location without fuss..we would recommend anyone considering to buy a Spa to go here for it.. having priced others up many times along the way hot spas offers good value for money..thank you John and all staff for a smooth purchase and for your continued support with the Spa. Regards The Wright Family.
Graham Webster
15:57 31 Aug 18
🙂 John (the boss) was excellent, he sold me a spa that suited me, at a price I could afford and surveyed the area I wanted to put it. Upon the delivery, Dave and Gary (the fitters) were just as excellent, putting the spa exactly where I wanted it, set it up, explained all the features, and were extremely efficent in their customer service.
I am absolutely delighted with the spa and if I'm honest, may not have time to go to work as I can't keep out of it !!!!
Thank you John and your team for excellent service
I am absolutely delighted with the spa and if I'm honest, may not have time to go to work as I can't keep out of it !!!!
Thank you John and your team for excellent service
Steve Bartley
20:21 23 Aug 18
Fantastic hottub, excellent pre-purchase advise, installation and after sales support. Thanks to John and the team.
Really happy with Hot spot “Relay” spa, which is providing hours of relaxation and entertainment.
Really happy with Hot spot “Relay” spa, which is providing hours of relaxation and entertainment.
Jacqui Johnson
13:56 24 Jun 18
What can I say love my hot tub ; everyone at the Dobbies sit where wonderful the boys who came to deliver it and set it up where great very helpful no question to silly been in it every day the latest was midnight go and get one it is so worth it xxx
Rebecca Wockenforth
19:25 13 Jun 18
I loved the relaxed approach John took to help me to choose my tub. He was very knowledgable and personable with an honest and fun take on being a tub owner. It really isn't as expensive as people think- very affordable to buy and run, I was surprised! No pushy salesperson jargon or pressure at any point- really happy with the whole process. Regular contact for delivery date and set up- only took two weeks from sale!
The boys came to deliver the tub bang on time nice and early, set me up, got me running and taught me the basics. Again really friendly fellas with good humour and honest advice from their own hot tub experience. John came over after delivery to go over the running of the tub to check i knew what i was doing. Good follow up contact and support. Couldn't fault the team whatsoever. Go buy one now!! I'm never out of it!! Thank you!XXXxxxxx
The boys came to deliver the tub bang on time nice and early, set me up, got me running and taught me the basics. Again really friendly fellas with good humour and honest advice from their own hot tub experience. John came over after delivery to go over the running of the tub to check i knew what i was doing. Good follow up contact and support. Couldn't fault the team whatsoever. Go buy one now!! I'm never out of it!! Thank you!XXXxxxxx
Jayne Anderson
07:12 11 May 18
Exceeds expectations! No pressure when visiting the showroom. On the purchase of the hot tub John worked around us for a suitable fitting date. Once up and running all details was explained even down to pairing the bluetooth devise. Thanks again John
Mandie Goss
15:49 17 Apr 18
I would highly recommend this company excellent service provided from start to finish, after sales is excellent too. Top class service . Thankyou
Amanda vella
Amanda vella
Irene Monaghan
15:17 11 Mar 18
Northern star a massive thanks my hot tub is the best decision I have ever made all staff were extremely knowledgeable helped me every step of the way I would recommend northern star to everyone ,anyone who knows me will know how fussy I am and would only recommend if I was completely happy, I'm so glad I went for the bigger one tortuous shell inside lights music I could go on for ever as i am delighted with staff for the excellent advice, the staff who installed my fantastic hot tub , and the after service a big thanks northern star ,Irene Monaghan
Sally-Anne Tapia-Bowes
17:41 05 Mar 18
Extremely pleased! Not just with the product, but with the advice and service too. I’d most definitely recommend: we felt we’d received value for money as well as a quality product.
Natalie Williams
20:21 15 Nov 17
Absolutely exceptional service from beginning to end. We are thrilled with our relay and couldn’t recommend Northern Spa enough! Thank you for all of your advice, help & reassurance.
James Cruickshanks
16:03 28 Aug 17
Thanks to all the guys at Northern Spas for supplying us with our freeflow mini hot tub. We love it! Gave us a great price and loads of info with setting it up with chemicals etc. Would definitely recommend them!
Peter Forshaw
11:30 19 Aug 17
LOVE our new hot tub from Northern Spa. Great showroom, and helpful, friendly service from Michael Dunn and the team throughout. Nothing is too much trouble, even once the tub has been installed. Would definitely recommend them to others.
Karen Dixon
19:33 09 Apr 17
Excellent personal service from John. Great communication right through the purchase and no hidden extra costs. I couldn't recommend him enough. Really knows his stuff - not often seen ( from a spa owner of over 10 yrs)
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